Team Lead

Do you ensure that our customers enjoy the best possible project implementation and service? Do you get your team members to take that extra step for an even better end result? Then we are looking for you!

 

What will you do?

You will be responsible for a Team in the German entity of Plat4mation. Your team will focus on delivering services at a specific set of customers and is part of a business unit. Additionally, as an organizational leader in Plat4mation you actively help in developing and implementing Plat4mation wide standards, and next to your own unit help the overall company.

We expect from our leaders to be on top of what is happening and actively stay involved in our core business. You lead by example, are a role model for our Core Values and are not hesitant to step in where needed. You will have an active role in supporting, guiding & steering sales and you will report to a delivery director.

In addition to building and maintaining your relationship with customers and your team and continuing to develop yourself professionally, you spend 50% of your time as a project manager, consultant and success advisor. You know how to balance between customer satisfaction, employee satisfaction and results.

In your role as the Team Delivery Manager your responsibilities are;

Scheduling & Chargeability:

• Scheduling of team members
• Scheduling of projects, opportunities and internal tasks linked to the team
• Accountable for Utilization of Team members (billable vs non-billable)
• Responsible for team chargeability
• Responsible for demand and supply

Recruiting & Onboarding:

• Recruiting (interview) / onboarding new team members
• On- and offboarding of team members (Employer, Project or Role related)
• Delivery & Operations:
• Delivery management at the customers of the team
• Prevent, solve and de-escalate issues in delivery
• Execution and realization of tactical- and operational policies within the team
• Provide input for strategic management and HR on frequent bases
• Manage, guide and control team members

Objectives & KPI’s

• Define, Manage and Control the Key Performance Indicators
• Realization of operational, financial and personal development goals within the team
• Governance on service quality delivered within the team that meets short and long term organizational and market goals.

Team & Knowledge Building

• Grow and learn (with) the team
• Improve quality on professional behaviour & deliverables
• Team and employee Engagement & Fun (Events)
• Knowledge Sharing
• Drive the employee performance cycle for team members
• Stimulate positive working environment

 

We ask

• You have completed a Bachelor’s or Master’s degree
• 2+ years of experience with managing team members
• Experience in managing workstreams or projects as well as pre-sales
• Experience with working with KPI’s, project finance and professional services
• Fluent in German & English
• Proficient with MS Excel
• Experience with implementing ServiceNow is a big plus
• You like to make others successful and happy
• You are hands-on and prefers to have management activities in your job description
• You are highly analytical, emphatic and have excellent communication skills

 

What’s in it for you

• Competitive salary
• 30 days’ vacation allowance
• Pension contribution
• Flexible work environment in modern offices
• Laptop
• Internet and phone allowance
• Transportation allowance
• Environment where you can implement your own ideas and strategies

 

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page!).  

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills. 

 

About Plat4mation

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.  

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.  
 

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.de@plat4mation.com or apply directly by filling out the form below.