As the original creators of digital workplace services on the Now platform, now known as Workplace Service Delivery, you’ll enjoy a quick and high-quality deployment. Improve the employee experience even more with MeetNow, integrated parking management, IoT sensors and more.
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How we do it
Since the birth of ServiceNow Workplace Service Delivery (WSD), we have been heavily involved in the product. As a result, we have a wide variety of experienced specialists who work together to ensure a successful implementation.
Understand
We work closely with our customers to identify bottlenecks in daily operations and uncover true value within their services. By mapping user journeys for different personas, we gain insights that shape a focused and effective implementation plan in WSD. This process also helps us identify the right stakeholders and external parties needed for a successful rollout.
Level Up
Our implementation approach is agile, allowing flexibility to adapt as we progress. This ensures continuous feedback from stakeholders, encourages early engagement, and drives successful adoption of the solution. By involving stakeholders throughout, we build shared understanding and ownership from day one.
Showcase
As key features are delivered, we host familiarization sessions to demonstrate the solution, gather feedback, and provide hands-on training for key users. This is followed by a final User Acceptance Test (UAT) to confirm the solution meets expectations and is ready for broader deployment.
Deploy
We ensure a smooth and supported go-live, with tailored guidance and care every step of the way. Our goal is to build long-term partnerships—not just deliver a project. The go-live marks the start of a new phase in our collaboration, not the end.
Create value with ServiceNow WSD!
Streamline your workplace services, from managing facilities to optimizing employee experiences. As Plat4mation we focus on the employee experience more than ever when it comes to the Facility Management side of ServiceNow. Get a sneak peek of what we can do for you in this area.
Add-on
MeetNow touchscreen & mobile app
MeetNow is our very own meeting room booking touchscreen and app that complements ServiceNow Workplace Service Delivery by helping your employees to quickly find and book free meeting rooms, and request meeting services. It’s a solution that combines workplace, IT and HR services in a single interface. Available as touchscreen (hardware with software installed) to mount on your meeting spaces, or as an app (software only).
Learn more
Add-on
Desk Device
Our easy-to-use Desk Device works seamlessly with ServiceNow Workplace Service Delivery and ensures a comfortable seat with an improved employee experience. It also provides facility managers detailed insights into upcoming and actual desk usage. By utilizing this data, businesses can reduce floor space to meet exact needs, resulting in cost savings.
Learn moreCool integrations
When it comes to ServiceNow Workplace Service Delivery, we know a thing or two about its integration possibilities. They’re basically endless, but here are a few cool examples.
Parking
Integrate your parking management solutions in Workplace Service Delivery to harmonize the parking experience at all of your offices across the globe.
Space mapping
As the original creators, we built the initial space mapping integration that allows employees to easily locate and select the meeting room, desk or parking spot they want to reserve from a map.
IoT sensors
Pioneering with IoT sensors in the workplace? We can hook your sensors up to ServiceNow, which will turn your data into neat dashboards, allowing you to easily monitor trends and usage.
FAQs
Can I reserve rooms and other spaces via the MS Outlook calendar?
Yes. Both reservations and their services or amenities can be reserved from your Outlook calendar via the Outlook Add-In. For on-premises solutions, please contact our sales representatives.
I want visual feedback next to my meeting rooms, so people know a room’s availability at a glance. Does such a solution exist?
Yes. Thanks to our BookNow devices, employees can easily consult a room or space’s availability thanks to its color-coded availability display. Any upcoming meeting for the day will be displayed, and employees can book ad-hoc meetings directly on the device, saving countless hours in meeting reservations.
Do I have to procure my own license for Indoor Mapping?
No. As of ServiceNow San Diego, Indoor Mapping is part of the standard Workplace Service Delivery package.
Which formats does ServiceNow support for the Indoor Mapping functionality?
ServiceNow supports both PNG and AutoCAD files (DWG or DXF) below 10MB in size. For the complete list of requirements and guidelines, do not hesitate to reach out to us.
Talk to the expert
Schedule a call with one of our ServiceNow Workplace Service Delivery experts. They’ll be happy to tell you more!
