Your ultimate guide to ServiceNow ITSM vs CSM
Discover the differences between ServiceNow ITSM (IT Service Management) and CSM (Customer Service Management) and learn what’s best for your organization.
All you need to know about ServiceNow Virtual Agent
Discover how ServiceNow Virtual Agent automates issue resolution & enhances service delivery with intelligent & automated chat capabilities.
How to maximize GenAI Return on Investment (ROI)
Discover ways to maximize GenAI ROI (return on investment) with adoption, automation, and AI solutions tailored to your business needs.
5 steps for a successful GenAI adoption
Set your business up for successful GenAI adoption with clear use cases, balancing costs with returns, and tracking AI progress across tools.
How GenAI supports knowledge management in ServiceNow
Learn how GenAI supports knowledge management in ServiceNow streamlines article creation and optimizes search.
Your guide to ServiceNow Flow Designer and workflows
Learn all you need to know about ServiceNow Flow Designer and ServiceNow Workflow and transform business process automation.
7 steps for a successful GenAI deployment
Discover the 7 steps for a successful Generative AI (GenAI) deployment. Our framework helps your organization scale AI effortlessly.
Ten ways to get the most out of ServiceNow Reporting
Boost your ServiceNow reporting with these 10 expert tips! Learn how to optimize data scoping and more for maximum reporting value.
The value of GenAI in service management
Discover how GenAI revolutionizes service management by enhancing customer experiences, reducing operational costs, and much more!
Upgrading to the new ServiceNow Xanadu release: Do or Don’t?
Learn what business value the ServiceNow Xanadu release holds per area, so you can decide whether it’s worth to upgrade or not.
Your guide to a healthy CMDB governance
Your guide to effective CMDB governance. Learn essential strategies, roles, and processes to enhance data quality and support ITSM success.
4 Reasons why CSDM is important for NIS2 & DORA
Since the EU is stepping up its cybersecurity game with NIS2 and DORA, here are 4 reasons how CSDM helps achieve NIS2 and DORA compliance.