Especially when confronted with changes in our professional domain, the status quo almost always seems preferable to bold new visions. However, change is necessary. Organizations need to adapt to the demands of their times. This often means departments, functions and processes need to be refreshed. Plans are laid, ambitious goals are set and change programs […]
Utrecht, the Netherlands, 25 October 2018 – Plat4mation, a fast growing Dutch company specialized in developing ServiceNow solutions for enterprises, today officially announces the launch of their sister company App4mation. App4mation will focus on developing technology and business applications to revolutionize the workspace in both industrial and office settings. The new company aims to bring […]
This is where Kubernetes comes in. An infrastructure concept where you define the quantity of what you want (how far you open the tab) and the system ensures the right amount and quality of infrastructure resources are provisioned. Should a component fail, the system automatically de-provisions and spins up a new one. From an IT […]
This was exactly the case with ING. The Dutch bank needed a tool in which HR could easily onboard and offboard their international workforce. The problem: it was highly dependent on the outcome of negotiations. This meant the processes weren’t clear yet, so the requirements were to be formed along the way. ING wanted a […]
Nowadays a large part of the IT and IT services are bought and delivered by other departments. SaaS and PaaS solutions intertwined with on-premise IT have created new types of interdependencies that can be difficult to keep track, being effectively out of view of IT operations. This poses a risk to business continuity. As dependency […]
Much has changed since the early 2000’s with regards to how we deliver projects. The traditional division between operations (BaU) and Change disappeared since it was not able to cope with the current advances in technology and the ever-changing customer requirements. Agile fits the new dogma “There is nothing constant but change”. Operations and change […]
In general, Machine Learning (ML) is a form of Artificial Intelligence that gives computers the ability to ‘learn’ by giving them data. Although often the reference between brains and computers has been made, this analogy was never really correct, since the two handle information in very different ways. Brains aren’t scripted, are totally unpredictable, and […]
Since being compliant for a large part boils down to knowing where privacy sensitive data is being handled and stored in an organization, we developed a smart app on the ServiceNow platform which saves a lot of time in the effort to becoming compliant. Our GDPR4U app utilizes a centralized system where you can easily […]
Imagine a service desk receives a ticket for an incident that requires the third party supplier of the particular soft- or hardware to deal with it. This means the servicedesk has to do double work: it has to manage the ticket in its own ServiceNow instance, and also has to provide the relevant information of […]
In a typical scenario, an organization starts using ServiceNow to modernize IT, become more efficient and improve its services to employees and customers. To be able to do this, the performance analytics module of ServiceNow is implemented as soon as the platform is taken into operation. About 90% of organizations start with performance analysis for […]
For example, new IT solutions need to be integrated with legacy systems while mission critical processes remain operational. IT services may have been outsourced to third parties which adds an extra layer of communication when changes or incidents need to be managed. Above all, in situations where multiple systems and managed service provides (MSP’s) are […]
Managing all the supply chain machinery within these facilities is challenging. Each day, incidents happen and changes need to be implemented. More often than not, multiple ways of monitoring and logging are used to manage different parts of the supply chain. This makes it difficult to gain a reliable overview of all past and ongoing […]