Most organizations have (interactive) narrowcasting technology in their offices. But the problem is that the software is often outdated and can only be controlled via a single point solution. But that now belongs to the past! We have built a link between ServiceNow and AppSpace, a common digital signage platform, enabling you to control your […]
Poor meeting organization is costing your business way more than you think. Next to employee satisfaction, it also affects workforce productivity, employee experience, and facility staff effectiveness. Fragmented process We all know from personal experience how difficult it can be to arrange a proper meeting. It requires orchestration of 5 things – people, space, technology, […]
Tomorrow, the biggest ServiceNow hackathon in the world will begin. It is the place where ideas and innovations become reality and we strengthen the bonds between colleagues and customers. Last month, we have been sharing a hackathon innovation idea with you via social media each week. But for those of you who missed it, here […]
According to a survey from Ponemon Institute[i], almost half of businesses have had a security breach in the last two years while the costs of a data breach were $3.9M, involving as many as 10,000 records. With this number, keep in mind that publicized breaches are just the tip of the iceberg. But it gets […]
Lately, I have seen a gap arise between developers and the Change Management process. A gap that is perfectly logical, considering the Change Management process is obstructing the developers. It is undermining the true essence of DevOps – shortening the time-to-market of products and improvements (Dev) and maintaining product and process governance (Ops). However, the […]
Lately, we encounter more and more organizations who require a solution for security incident management. In most cases, organizations use multiple tooling to manage their processes. Some of these organizations, when realizing the benefits of ServiceNow ITSM, start to think: why not utilize ServiceNow ITSM to govern our security incident process as well? They wonder […]
Within the world of ServiceNow, our trainers are renowned for their extensive knowledge about specific domains, like Performance Analytics, ITOM, Service Portal and ITSM. How come? Our trainers are consultants too, taking experiences from the work field straight into their training. This is highly beneficial for their knowledge and skills. And ultimately, it’s our customers […]
Our goal is to take away frustration in people’s working lives. That is what the platform we use is intended for. Unfortunately, we are spotting a trend regarding the use of the Incident Tasks functionality that has the complete opposite effect. Using this functionality to route tasks is expensive, inefficient, highly administrative, typically adds to […]
App4mation builds custom apps on the ServiceNow platform for specific business needs. The office in Bangalore will be responsible for the development and maintenance of these apps, to fasten app development and launches of new functionalities for existing apps. Next to providing specific front-end and back-end skills necessary to build custom apps, they will also […]
In order to answer this question, we have asked our consultants which features would be the most valuable for you. They came back with the following top five features (in random order): Agent workspace Agent workspace delivers a modern experience for modern agents. Workspace is a configurable service desk application that increase efficiency for agents […]
The 4mation hackathon has had a fixed place on our agenda’s since the very beginning. A 2-day sandbox event like this without predefined requirements except having fun allows each and everyone of us to shine and excel. As was the case in previous years, all teams came up with interesting ideas. We unfortunately do not […]
Users today are demanding and fickle. Immediate reaction and personalized service anywhere and anytime is the new norm. Younger consumers expect customer‑service agents to know their information. Some consumers have even stopped doing business with a firm after a lousy customer‑service experience. Chatbots like ServiceNow’s Virtual Agent can help prevent this. With the automation of […]
