For example, new IT solutions need to be integrated with legacy systems while mission critical processes remain operational. IT services may have been outsourced to third parties which adds an extra layer of communication when changes or incidents need to be managed. Above all, in situations where multiple systems and managed service provides (MSP’s) are […]
Managing all the supply chain machinery within these facilities is challenging. Each day, incidents happen and changes need to be implemented. More often than not, multiple ways of monitoring and logging are used to manage different parts of the supply chain. This makes it difficult to gain a reliable overview of all past and ongoing […]
As the fourth-largest retailer in the world, the German retail conglomerate Schwarz Gruppe surpasses Amazon, Carrefour and Tesco. Given the size and scope of the organization, management needed visual and interactive ways of keeping track of progress. Especially since teams at subsidiaries such as Kaufland had adopted agile ways of working, in this specific case […]
Organizations usually start out small when they adopt an agile methodology and way of working. As affinity grows and teams start to perform more effectively…
Preferably, these are questions answered before starting any development on the platform and as such these fundamental development practices are vital to achieving success. Scoped Applications enable teams to build highly reliable, scalable and maintainable business applications on the Now Platform. Scoped vs non-scoped There are two different types of development approaches available on the […]
One global Room Booking System Swiss Re is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. With 60 offices around the world, Facilities Management experienced difficulties to keep track of all the room reservations, including the possibility of ordering catering and IT or AV support. We have replaced disparate […]
The simulation is aimed at making teams familiar with DevOps with the help of the ServiceNow platform. No prior knowledge of DevOps is needed to play the game: participants can learn as they play. Jan Schilt, founder and director of GamingWorks, summarized this as “to create a culture that embraces asking”. DevOps is as much […]
The transition to an increasingly digital economy has forced many organizations to review their way of working.
In the IT industry, there are a lot of different opinions concerning ITSM and DevOps. Most of the time you choose one side – you are an ITIL or DevOps driven organization.
How to establish a cultural change in your digital transformation journey Many organizations are confronted with continuously changing business requirements. Whether it’s the implementation of a new online payment system or management software to help human resources, its success depends on the collaboration of multiple business silos. As the word ‘silo’ suggests, business departments often […]
The Jakarta release includes 7 new applications and over 30 major enhancements that drive: Performance and user experience Expanded capabilities for Customer Service, HR and Security Intelligence, Cloud Management and Software Asset Management innovations for IT I am going to tell you more about the new onboarding process. Because onboarding is an essential part of […]
Utrecht, June 22th 2017 – Dutch ServiceNow service provider Plat4mation has ported the DevOps business simulation game ‘Phoenix Project’ to ServiceNow. Originally developed by the Dutch business simulation developer GamingWorks, the game enables employees and teams to quickly grasp the fundamentals of DevOps. The game is inspired on the book ‘The Phoenix Project’ by Gene […]
