With sudden declines in revenue due to COVID-19, many companies need to take measures. A thorough evaluation of your project portfolio can help, to ensure continuation or acceleration of critical projects, while you put other projects on hold or cancel them. All to compensate the revenue decline. But the heightened uncertainty about the future makes […]
The Common Service Data Model (CSDM) is an essential part of the ServiceNow data model. It’s the foundation of all ServiceNow Workflows—from ITSM, ITOM, PPM, Application Portfolio Management, CSM, SecOps, Governance to Risk & Compliance, etc. There is a standard approach for CSDM provided by ServiceNow, consisting of the steps Crawl, Walk, Run and Fly. […]
Due to the coronavirus, we live in an uncertain and difficult time. Economic forecasts are depressing, and death tolls keep rising. But I, Stef Knaepkens, Director BeLux, figured it was high time for a message of hope and action for success in a VUCA world (Volatile, Uncertain, Complex and Ambiguous), or after black swan events. It’s […]
Most people think the ultimate shopping experience is created by combining a fab shop interior with an appealing product display. But they couldn’t be more wrong. Besides visual stimuli, the ultimate shopping experience stimulates all senses – from smell, touch to taste. It should also be a safe experience, and, perhaps most importantly, we don’t […]
Customer expectations for businesses providing IaaS, PaaS and SaaS solutions are on the rise, pressuring IT service providers to improve their customer experience (CX). While it’s common to think that customer-facing employees are the front-runners in delivering a smooth customer experience, it’s actually the underlying operational excellence and data that play a crucial role in […]
Products vs. services. Maybe it’s a battle of generations? Let’s take a car as an example. Older generations typically want to own a car, maybe even two. The result? In the Netherlands alone, 8 million cars stand idle for 23 hours per day. But the younger generation have a different take on things here. Fueled by technologies […]
First-line health care professionals are overwhelmed with the amount of questions they receive about COVID-19 by phone. Generally speaking, these calls are not urgent. However, it takes first-line care workers 15 to 45 minutes on average to determine if a case is urgent – putting pressure on resources and increasing waiting times exponentially. Plus, first-line […]
ServiceNow has made a major change to their database involving the Common Service Data Model (CSDM). It enables you to link your IT CIs in the Configuration Management Database (CMDB) to your services, users, costs, and more based on best practices. Labeled as a ‘change for the better’, CSDM 3.0 is a framework and prescriptive […]
COVID-19 has an impact in all areas of society. Governments across the globe have enforced stringent measures, and businesses are trying to implement all necessary precautions to ensure their employees are safe and healthy. Since these times are challenging and we would like to help our customers and other ServiceNow users in any way we […]
The world is experiencing the profound impact of COVID-19 on society and the global economy. At Plat4mation, we are challenged to navigate these rough seas. Our focus for the coming period is clear: Healthy People and Healthy Business. Our compass through these difficult times? Our core values! Fun and energetic Our company philosophy is […]
Utrecht, Netherlands – March 10, 2020 – Plat4mation announced that it has been recognized as the 2020 ServiceNow EMEA Overall Partner of the Year for demonstrating world-class execution in expanding its certification and ServiceNow business. The ServiceNow Global Alliances and Channel Ecosystem (ACE) organization recognizes the achievements of best-in-class partners who have successfully contributed to ServiceNow’s […]
Like it or not, the quality of your ServiceNow PPM implementation defines the quality of your decision-making. If you base your decisions on inaccurate data, your decisions will not yield the desired results. In project management, data quality is of utmost importance. Because the decisions you make will impact the realization of your organization’s strategy. […]
