The hidden cost of meeting organization
Poor meeting organization is costing your business way more than you think. Next to employee satisfaction, it also affects workforce productivity, employee experience, and facility staff effectiveness. Fragmented process We all know from personal experience how difficult it can be to arrange a proper meeting. It requires orchestration of 5 things – people, space, technology, […]
Our top 5 most innovative ServiceNow hackathon ideas
Tomorrow, the biggest ServiceNow hackathon in the world will begin. It is the place where ideas and innovations become reality and we strengthen the bonds between colleagues and customers. Last month, we have been sharing a hackathon innovation idea with you via social media each week. But for those of you who missed it, here […]
Battle vulnerabilities and strong-arm security incidents
According to a survey from Ponemon Institute[i], almost half of businesses have had a security breach in the last two years while the costs of a data breach were $3.9M, involving as many as 10,000 records. With this number, keep in mind that publicized breaches are just the tip of the iceberg. But it gets […]
How to close the gap between DevOps and Change Management
Lately, I have seen a gap arise between developers and the Change Management process. A gap that is perfectly logical, considering the Change Management process is obstructing the developers. It is undermining the true essence of DevOps – shortening the time-to-market of products and improvements (Dev) and maintaining product and process governance (Ops). However, the […]
Why you shouldn’t use ServiceNow ITSM to manage your security incidents
Lately, we encounter more and more organizations who require a solution for security incident management. In most cases, organizations use multiple tooling to manage their processes. Some of these organizations, when realizing the benefits of ServiceNow ITSM, start to think: why not utilize ServiceNow ITSM to govern our security incident process as well? They wonder […]
Why providing and following training fits us like a glove
Within the world of ServiceNow, our trainers are renowned for their extensive knowledge about specific domains, like Performance Analytics, ITOM, Service Portal and ITSM. How come? Our trainers are consultants too, taking experiences from the work field straight into their training. This is highly beneficial for their knowledge and skills. And ultimately, it’s our customers […]
The (non)sense about the Incident Tasks functionality
Our goal is to take away frustration in people’s working lives. That is what the platform we use is intended for. Unfortunately, we are spotting a trend regarding the use of the Incident Tasks functionality that has the complete opposite effect. Using this functionality to route tasks is expensive, inefficient, highly administrative, typically adds to […]
Our top five most valued features from the Madrid release
In order to answer this question, we have asked our consultants which features would be the most valuable for you. They came back with the following top five features (in random order): Agent workspace Agent workspace delivers a modern experience for modern agents. Workspace is a configurable service desk application that increase efficiency for agents […]
Gain a firm grasp on agile and DevOps workflows with Boards4U
The tool at hand A lot of enterprises have to deal with legacies that are a result of choosing tooling for agile working that couldn’t keep up with the demands of the business. To be fair, there are a lot of useful tools out there that can help teams to make progress. But none of […]
SLAMming into the future of chip manufacturing
As the digital revolution unfolds, hardware has to keep up pace. One of the reasons it can do so are new generations of chips that support the devices we rely on every day. Semiconductor manufacturers use electronic design automation (EDA) for the design of these chips. With this software, they can design and test the […]
Creating a tool with flexible requirements for ING
This was exactly the case with ING. The Dutch bank needed a tool in which HR could easily onboard and offboard their international workforce. The problem: it was highly dependent on the outcome of negotiations. This meant the processes weren’t clear yet, so the requirements were to be formed along the way. ING wanted a […]
Mapping interdependencies in complex IT landscapes
Nowadays a large part of the IT and IT services are bought and delivered by other departments. SaaS and PaaS solutions intertwined with on-premise IT have created new types of interdependencies that can be difficult to keep track, being effectively out of view of IT operations. This poses a risk to business continuity. As dependency […]