In our previous blog, we introduced Service Desk Data Diagnosis, our take on building solid ServiceNow ITSM business cases to make work flow at your service desk. By analyzing data structures and quality from your existing systems, hidden patterns and opportunities come to surface that you can use to improve productivity and reduce costs. After […]
In a series of blogs, we guide you through a successful adoption of the ServiceNow Common Service Data Model. In previous blogs, we’ve already provided guidance on the Crawl, Walk and Run phase. Why a phased approach? There is a standard phased approach for CSDM provided by ServiceNow: Crawl, Walk, Run, Fly. In these four […]
Last month, ServiceNow launched even more features in the Workplace Service Delivery Suite (WSD). As the original creators of digital workplace services, this solution is near to our hearts. That’s why we would like to keep you posted on new features, as ServiceNow is releasing new features each month. What is Workplace Service Delivery? […]
Utrecht, October 20, 2020 – We are excited to share that our German team has moved to a new office location due to our continuous growth! This new space allows us to continue providing our customers in the region with the highest level of expertise and service. New adress As of Tuesday, October 20, […]
Utrecht, October 13, 2020 – Plat4mation has been awarded one of the Top 250 Scale-Ups 2020 in the Netherlands! Every year, Erasmus Centre for Entrepreneurship and NLgroeit compile this list together. NLgroeit is a public-private partnership between the Ministry of Economic Affairs and Climate Policy, NLevator and the Chamber of Commerce. Erasmus University is a […]
We noticed that many of you wonder what effort it takes to integrate DevOps tools like Azure DevOps in ServiceNow. In this blog, we hope to prove this is actually really easy, as it can be done in as little as 10 mins!
Having trouble with your ServiceNow performance or implementing new features or functionality? Then this might indicate you’ve gone down the path of over-customization in the past on your ServiceNow instance. In the early ServiceNow releases, a lot of the current functionality wasn’t developed yet. As a result, ServiceNow customers (or their implementation partners) added custom […]
In my previous blogs, I—Dylan Veerman—already provided some tips on how to make your CRAWL and WALK phase a success. This time, we’ll dive into the CSDM RUN phase. But first, a small recap on CSDM. The Common Service Data Model is an essential part of ServiceNow’s data model. It is the foundation of all ServiceNow […]
COVID-19 has given digital transformation a real upswing. With that, the importance of IT and IT Service Management (ITSM) has grown. As ITSM market leader, it is to no surprise that many consider ServiceNow. A powerful ITSM capability will improve IT service stability and ensure any issues (incidents) are resolved asap. It even helps employees […]
Physical distancing is a concept that is here to stay. Everyone is hoping that a COVID-19 vaccine will soon be found, and things will get back to normal. But the reality is, even when a vaccine is available, it will take time before every human is vaccinated. A recent article in Science stated that “prolonged […]
For most companies, the time has come to slowly start reopening their offices. But how do you manage this return to work motion properly? This is one of those cases you certainly don’t want to get wrong. You need to be 100% sure everything is in place to prevent new cases, as you don’t want […]
Increasing business profit is usually about making more money. Because a common perception is “the more money you have, the richer you are”. Others, like myself—Sérgio Pinheiro—believe that being rich is not about who owns the most, but about who needs the least! This approach requires a radically different way of thinking though. Let me […]
