ServiceNow Workday integration brings true self-service to your employees
With our ServiceNow Workday integration, real-time data is retrieved for form validations conform local laws and regulations and is automatically transferred to Workday to reduce all manual checks and rekeying. With the Workday interface falling short and the software too complex and costly to integrate, we saw organizations placing a user-friendly solution like ServiceNow in […]
Level up your IT process automation with predictive intelligence
IT process automation might sound a bit like doing something that’s already been done: automating your automated processes. But with ServiceNow ITSM Pro, such automation is all about using advanced machine learning capabilities to streamline processes and workflows, to make work easier and more fulfilling. And to ultimately ensure happier agents and even happier IT […]
5 Facility Management trends that will be defining facility services in 2021
With COVID-19 dictating most of the new Facility Management trends in 2021, there are also other themes that are hot: consumerism and the employee experience. These are the five Facility Management Trends and Innovations of 2021: 1. Work is where your home is For the majority of office workers, the dining room table has […]
3 ways to boost service desk agent job satisfaction and productivity
Any IT customer who has been part of the recent innovations in the B2C world will expect nothing less than the same speed, availability and comfort from their IT services. All 24 hours of all the 7 days of the week. It means that service desk agents are increasingly under considerable pressure to do more […]
Why you should establish a Center for Enablement for ServiceNow Citizen Development
Thanks to no-/low-code platforms like ServiceNow and the digital transformation pressure many organizations face, Citizen Development is on the rise. Righteously so, as it entails many benefits, like increased innovation, speed and efficiency. Yet, it also has its downsides. Because how do you control quality and ensure best practices are followed when the business is […]
3 Service desk automation use cases that will reduce your IT costs
If—like many other organizations—you’re looking for some sound and solid service desk automation use cases that will help you reduce IT costs, look no further! We proudly present three ways in which our customers are cutting back significantly on IT costs with ServiceNow. They’re doing so by automating the way in which people find answers, […]
How to go from CMMI Maturity Level 2 to 4 with ServiceNow ITSM Pro
In a time of digital transformation, the role of IT Service Management has never been more important. With that, expectations of the business and end users are rising and constantly changing. This requires a more mature and flexible IT organization, preferably one on CMMI Maturity Level 4. But, what if you’re stuck at level 2 […]
5 Ways ServiceNow Facility Management transforms facility services
With corporate offices having lost their monopoly position as the obvious choice to work, the competition is on for the workplace of choice. Based on the task at hand, employees will choose their favorite workplace. This means the corporate office must transform to an inspiring place to work with great service. Learn in what ways […]
Online CSDM Game (Fully booked)
WORKSHOP Online CSDM Game (Fully booked) The ServiceNow Common Service Data Model (CSDM) connects your CMDB to services from both a business and technical perspective. It is the foundation for working towards a service-aware CMDB. The benefits of CSDM are many—from more accurate reporting, increased platform maturity, a single service language, staying OOTB to improved […]
Top 10 Best New Features From The ServiceNow Quebec Release
With the ServiceNow Quebec release due in March, many exciting new features and enhancements are about to come your way! But the platform is big and the features plenty. So, which are the best? We asked our ServiceNow experts to list their Quebec favorites per product.
Why Workplace as a Service is defining facility services
As working from home has become the new imperative, the need for digitalization is most certainly the understatement of 2020. There simply is no other option than digital. But, what we see is that companies who are truly reaping the benefits of going digital, are those that are going beyond digital and looking into workplace-related […]
How workspace management in our Belgian office contributes to employee well-being
Belgium, February 15th, 2021 – One year into this pandemic has left employers concerned about the mental health of their employees. Research has shown an increase in mental health issues that are the result of lockdowns, social distancing, and quarantining. Even though working from home has its advantages, the social distancing aspect affects people’s happiness. […]