3 Lessons learned from Implementing ServiceNow CSDM
From the introduction of CSDM until now, we have been involved in several projects where we implemented and defined ServiceNow CSDM (Common Service Data Model) together with our customers. Here’s what we learned so far.
Why do you need to implement an IT change management policy?
The answer to this question may seem clear and straightforward to many: we need to implement an IT change management policy to prevent the risk of loss of system and data integrity. Nobody wants to have corrupt, erroneous or failing information systems. That’s why we need to control IT change management, to prevent these things […]
ServiceNow CSDM: The Ring With The Power to Rule Them All
ServiceNow CSDM has the power to connect the dots between all of your workflows. Get CSDM right and you will rule ServiceNow!
How ServiceNow Application Portfolio Management can support your DevOps transformation
DevOps teams are built around (software) ‘products’ that fulfil a certain need that the organization or customers have. Teams are responsible for both maintaining the product including solving deviations that affect its performance as well as delivering the necessary innovations required to keep up with the expectations of customers and other stakeholders. But how do […]
The best Predictive Intelligence features in the ServiceNow Paris Release
The Predictive Intelligence features in ServiceNow are constantly improved and expanded. In the Paris release, ServiceNow released several new and valuable features that allow you to advance your Machine Learning capabilities on the platform, which they have been developing since the Kingston release. In this blog, we’d like to tell you more about these new […]
Top 3 hidden gems in your service desk data
In our previous blog, we introduced Service Desk Data Diagnosis, our take on building solid ServiceNow ITSM business cases to make work flow at your service desk. By analyzing data structures and quality from your existing systems, hidden patterns and opportunities come to surface that you can use to improve productivity and reduce costs. After […]
5 steps to make your CSDM FLY phase a success
In a series of blogs, we guide you through a successful adoption of the ServiceNow Common Service Data Model. In previous blogs, we’ve already provided guidance on the Crawl, Walk and Run phase. Why a phased approach? There is a standard phased approach for CSDM provided by ServiceNow: Crawl, Walk, Run, Fly. In these four […]
The latest and greatest in Workplace Service Delivery
Last month, ServiceNow launched even more features in the Workplace Service Delivery Suite (WSD). As the original creators of digital workplace services, this solution is near to our hearts. That’s why we would like to keep you posted on new features, as ServiceNow is releasing new features each month. What is Workplace Service Delivery? […]
How to integrate ServiceNow and Azure DevOps in 10 mins
We noticed that many of you wonder what effort it takes to integrate DevOps tools like Azure DevOps in ServiceNow. In this blog, we hope to prove this is actually really easy, as it can be done in as little as 10 mins!
Do you need a new instance? 5 Questions to rate your ServiceNow performance
Having trouble with your ServiceNow performance or implementing new features or functionality? Then this might indicate you’ve gone down the path of over-customization in the past on your ServiceNow instance. In the early ServiceNow releases, a lot of the current functionality wasn’t developed yet. As a result, ServiceNow customers (or their implementation partners) added custom […]
6 Steps to make your CSDM RUN phase a success
In my previous blogs, I—Dylan Veerman—already provided some tips on how to make your CRAWL and WALK phase a success. This time, we’ll dive into the CSDM RUN phase. But first, a small recap on CSDM. The Common Service Data Model is an essential part of ServiceNow’s data model. It is the foundation of all ServiceNow […]
How to build a rock-solid business case for ServiceNow to cut IT costs
COVID-19 has given digital transformation a real upswing. With that, the importance of IT and IT Service Management (ITSM) has grown. As ITSM market leader, it is to no surprise that many consider ServiceNow. A powerful ITSM capability will improve IT service stability and ensure any issues (incidents) are resolved asap. It even helps employees […]