Why you should establish a Center for Enablement for ServiceNow Citizen Development
Thanks to no-/low-code platforms like ServiceNow and the digital transformation pressure many organizations face, Citizen Development is on the rise. Righteously so, as it entails many benefits, like increased innovation, speed and efficiency. Yet, it also has its downsides. Because how do you control quality and ensure best practices are followed when the business is […]
3 Service desk automation use cases that will reduce your IT costs
If—like many other organizations—you’re looking for some sound and solid service desk automation use cases that will help you reduce IT costs, look no further! We proudly present three ways in which our customers are cutting back significantly on IT costs with ServiceNow. They’re doing so by automating the way in which people find answers, […]
How to go from CMMI Maturity Level 2 to 4 with ServiceNow ITSM Pro
In a time of digital transformation, the role of IT Service Management has never been more important. With that, expectations of the business and end users are rising and constantly changing. This requires a more mature and flexible IT organization, preferably one on CMMI Maturity Level 4. But, what if you’re stuck at level 2 […]
5 Ways ServiceNow Facility Management transforms facility services
With corporate offices having lost their monopoly position as the obvious choice to work, the competition is on for the workplace of choice. Based on the task at hand, employees will choose their favorite workplace. This means the corporate office must transform to an inspiring place to work with great service. Learn in what ways […]
Top 10 Best New Features From The ServiceNow Quebec Release
With the ServiceNow Quebec release due in March, many exciting new features and enhancements are about to come your way! But the platform is big and the features plenty. So, which are the best? We asked our ServiceNow experts to list their Quebec favorites per product.
Why Workplace as a Service is defining facility services
As working from home has become the new imperative, the need for digitalization is most certainly the understatement of 2020. There simply is no other option than digital. But, what we see is that companies who are truly reaping the benefits of going digital, are those that are going beyond digital and looking into workplace-related […]
How workspace management in our Belgian office contributes to employee well-being
Belgium, February 15th, 2021 – One year into this pandemic has left employers concerned about the mental health of their employees. Research has shown an increase in mental health issues that are the result of lockdowns, social distancing, and quarantining. Even though working from home has its advantages, the social distancing aspect affects people’s happiness. […]
5 Ways Schedule4U improves ServiceNow Resource Management
Resource scheduling is one of the biggest project management challenges companies are facing. Many organizations just can’t seem to make scheduling work to resources flow. Schedule4U is our new ServiceNow certified app that makes scheduling of all kinds of ServiceNow tasks a breeze. The intuitive interface helps you to quickly identify resource availability and assign […]
The latest Facility Management Best Practices
For facility management, COVID-19 caused disruptive and indefinite changes to the workplace. With the majority of employees working from home, office and meeting space has become redundant and correspondence with facilities is remote. For employees that do need to go into the office, an office setup that accommodates social distancing is required, along with monitoring […]
3 Lessons learned from Implementing ServiceNow CSDM
From the introduction of CSDM until now, we have been involved in several projects where we implemented and defined ServiceNow CSDM (Common Service Data Model) together with our customers. Here’s what we learned so far.
Why do you need to implement an IT change management policy?
The answer to this question may seem clear and straightforward to many: we need to implement an IT change management policy to prevent the risk of loss of system and data integrity. Nobody wants to have corrupt, erroneous or failing information systems. That’s why we need to control IT change management, to prevent these things […]
ServiceNow CSDM: The Ring With The Power to Rule Them All
ServiceNow CSDM has the power to connect the dots between all of your workflows. Get CSDM right and you will rule ServiceNow!