Transforming organizational culture by doing DevOps
The simulation is aimed at making teams familiar with DevOps with the help of the ServiceNow platform. No prior knowledge of DevOps is needed to play the game: participants can learn as they play. Jan Schilt, founder and director of GamingWorks, summarized this as “to create a culture that embraces asking”. DevOps is as much […]
ITSM versus DevOps: which side are you on?
In the IT industry, there are a lot of different opinions concerning ITSM and DevOps. Most of the time you choose one side – you are an ITIL or DevOps driven organization.
DevOps: from philosophy towards best practice
How to establish a cultural change in your digital transformation journey Many organizations are confronted with continuously changing business requirements. Whether it’s the implementation of a new online payment system or management software to help human resources, its success depends on the collaboration of multiple business silos. As the word ‘silo’ suggests, business departments often […]
Today is the launch of the ServiceNow Jakarta release with a new onboarding process
The Jakarta release includes 7 new applications and over 30 major enhancements that drive: Performance and user experience Expanded capabilities for Customer Service, HR and Security Intelligence, Cloud Management and Software Asset Management innovations for IT I am going to tell you more about the new onboarding process. Because onboarding is an essential part of […]
Interactive Phoenix Project game helps organizations to master their DevOps implementation
Utrecht, June 22th 2017 – Dutch ServiceNow service provider Plat4mation has ported the DevOps business simulation game ‘Phoenix Project’ to ServiceNow. Originally developed by the Dutch business simulation developer GamingWorks, the game enables employees and teams to quickly grasp the fundamentals of DevOps. The game is inspired on the book ‘The Phoenix Project’ by Gene […]
New release Rooms4U App!
Many new features and a free download of the new release of Rooms4U! Offer your employees an easy and efficient way to reserve meeting rooms. This is a ready-to-use room reservation module. This release (version 3.0) has many new features: Enhanced UI based on Service Portal technology. Enhanced Mobile UI where also amenities, etc. can be […]
Improve Customer Service Management with our new App!
Customer Service Management App Looking for a way to easily respond to the needs of your customers? In association with the HVA, we have built an App for Android and IOS to allow your customers to easily connect with your Customer Service department. With a few touches, customers can register their comment/complaint, track status and […]
How Performance Analytics module items are related
Performance Analytics is a powerful tool to generate standard and custom trend reports. With Performance Analytics you’re able to create strategic reports and KPI dashboards that typically can’t be created with the standard reports module. Often these reports are created outside ServiceNow with MS Excel. This is a time-consuming process of extracting data, importing it […]