Smooth sailing to GDPR compliancy with the GDPR4U app
Since being compliant for a large part boils down to knowing where privacy sensitive data is being handled and stored in an organization, we developed a smart app on the ServiceNow platform which saves a lot of time in the effort to becoming compliant. Our GDPR4U app utilizes a centralized system where you can easily […]
Save time and cut complexity of integration development with Connector4U
Imagine a service desk receives a ticket for an incident that requires the third party supplier of the particular soft- or hardware to deal with it. This means the servicedesk has to do double work: it has to manage the ticket in its own ServiceNow instance, and also has to provide the relevant information of […]
Going forward by keeping track of the present with performance analytics
In a typical scenario, an organization starts using ServiceNow to modernize IT, become more efficient and improve its services to employees and customers. To be able to do this, the performance analytics module of ServiceNow is implemented as soon as the platform is taken into operation. About 90% of organizations start with performance analysis for […]
Mapping and monitoring complex IT landscapes with multiple managed service providers
For example, new IT solutions need to be integrated with legacy systems while mission critical processes remain operational. IT services may have been outsourced to third parties which adds an extra layer of communication when changes or incidents need to be managed. Above all, in situations where multiple systems and managed service provides (MSP’s) are […]
Serving Heineken with an app crafted for ServiceNow
Managing all the supply chain machinery within these facilities is challenging. Each day, incidents happen and changes need to be implemented. More often than not, multiple ways of monitoring and logging are used to manage different parts of the supply chain. This makes it difficult to gain a reliable overview of all past and ongoing […]
Consolidating data for one of the world’s largest retailers with Kanban 4U
As the fourth-largest retailer in the world, the German retail conglomerate Schwarz Gruppe surpasses Amazon, Carrefour and Tesco. Given the size and scope of the organization, management needed visual and interactive ways of keeping track of progress. Especially since teams at subsidiaries such as Kaufland had adopted agile ways of working, in this specific case […]
Technology as an enabler of transformation
Organizations usually start out small when they adopt an agile methodology and way of working. As affinity grows and teams start to perform more effectively…
Building reliable & maintainable business applications on the Now Platform
Preferably, these are questions answered before starting any development on the platform and as such these fundamental development practices are vital to achieving success. Scoped Applications enable teams to build highly reliable, scalable and maintainable business applications on the Now Platform. Scoped vs non-scoped There are two different types of development approaches available on the […]
How Swiss Re has streamlined facilities management
One global Room Booking System Swiss Re is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. With 60 offices around the world, Facilities Management experienced difficulties to keep track of all the room reservations, including the possibility of ordering catering and IT or AV support. We have replaced disparate […]
Transforming organizational culture by doing DevOps
The simulation is aimed at making teams familiar with DevOps with the help of the ServiceNow platform. No prior knowledge of DevOps is needed to play the game: participants can learn as they play. Jan Schilt, founder and director of GamingWorks, summarized this as “to create a culture that embraces asking”. DevOps is as much […]
Realizing cultural change in organizations made easy with serious gaming
The transition to an increasingly digital economy has forced many organizations to review their way of working.
ITSM versus DevOps: which side are you on?
In the IT industry, there are a lot of different opinions concerning ITSM and DevOps. Most of the time you choose one side – you are an ITIL or DevOps driven organization.