Why you shouldn’t use ServiceNow ITSM to manage your security incidents
Lately, we encounter more and more organizations who require a solution for security incident management. In most cases, organizations use multiple tooling to manage their processes. Some of these organizations, when realizing the benefits of ServiceNow ITSM, start to think: why not utilize ServiceNow ITSM to govern our security incident process as well? They wonder […]
Why providing and following training fits us like a glove
Within the world of ServiceNow, our trainers are renowned for their extensive knowledge about specific domains, like Performance Analytics, ITOM, Service Portal and ITSM. How come? Our trainers are consultants too, taking experiences from the work field straight into their training. This is highly beneficial for their knowledge and skills. And ultimately, it’s our customers […]
The (non)sense about the Incident Tasks functionality
Our goal is to take away frustration in people’s working lives. That is what the platform we use is intended for. Unfortunately, we are spotting a trend regarding the use of the Incident Tasks functionality that has the complete opposite effect. Using this functionality to route tasks is expensive, inefficient, highly administrative, typically adds to […]
Our top five most valued features from the Madrid release
In order to answer this question, we have asked our consultants which features would be the most valuable for you. They came back with the following top five features (in random order): Agent workspace Agent workspace delivers a modern experience for modern agents. Workspace is a configurable service desk application that increase efficiency for agents […]
Gain a firm grasp on agile and DevOps workflows with Boards4U
The tool at hand A lot of enterprises have to deal with legacies that are a result of choosing tooling for agile working that couldn’t keep up with the demands of the business. To be fair, there are a lot of useful tools out there that can help teams to make progress. But none of […]
SLAMming into the future of chip manufacturing
As the digital revolution unfolds, hardware has to keep up pace. One of the reasons it can do so are new generations of chips that support the devices we rely on every day. Semiconductor manufacturers use electronic design automation (EDA) for the design of these chips. With this software, they can design and test the […]
Creating a tool with flexible requirements for ING
This was exactly the case with ING. The Dutch bank needed a tool in which HR could easily onboard and offboard their international workforce. The problem: it was highly dependent on the outcome of negotiations. This meant the processes weren’t clear yet, so the requirements were to be formed along the way. ING wanted a […]
Mapping interdependencies in complex IT landscapes
Nowadays a large part of the IT and IT services are bought and delivered by other departments. SaaS and PaaS solutions intertwined with on-premise IT have created new types of interdependencies that can be difficult to keep track, being effectively out of view of IT operations. This poses a risk to business continuity. As dependency […]
The purpose of Project Portfolio Management in Agile
Much has changed since the early 2000’s with regards to how we deliver projects. The traditional division between operations (BaU) and Change disappeared since it was not able to cope with the current advances in technology and the ever-changing customer requirements. Agile fits the new dogma “There is nothing constant but change”. Operations and change […]
Smooth sailing to GDPR compliancy with the GDPR4U app
Since being compliant for a large part boils down to knowing where privacy sensitive data is being handled and stored in an organization, we developed a smart app on the ServiceNow platform which saves a lot of time in the effort to becoming compliant. Our GDPR4U app utilizes a centralized system where you can easily […]
Save time and cut complexity of integration development with Connector4U
Imagine a service desk receives a ticket for an incident that requires the third party supplier of the particular soft- or hardware to deal with it. This means the servicedesk has to do double work: it has to manage the ticket in its own ServiceNow instance, and also has to provide the relevant information of […]
Going forward by keeping track of the present with performance analytics
In a typical scenario, an organization starts using ServiceNow to modernize IT, become more efficient and improve its services to employees and customers. To be able to do this, the performance analytics module of ServiceNow is implemented as soon as the platform is taken into operation. About 90% of organizations start with performance analysis for […]