Gain a firm grasp on agile and DevOps workflows with Boards4U
The tool at hand A lot of enterprises have to deal with legacies that are a result of choosing tooling for agile working that couldn’t keep up with the demands of the business. To be fair, there are a lot of useful tools out there that can help teams to make progress. But none of […]
SLAMming into the future of chip manufacturing
As the digital revolution unfolds, hardware has to keep up pace. One of the reasons it can do so are new generations of chips that support the devices we rely on every day. Semiconductor manufacturers use electronic design automation (EDA) for the design of these chips. With this software, they can design and test the […]
Creating a tool with flexible requirements for ING
This was exactly the case with ING. The Dutch bank needed a tool in which HR could easily onboard and offboard their international workforce. The problem: it was highly dependent on the outcome of negotiations. This meant the processes weren’t clear yet, so the requirements were to be formed along the way. ING wanted a […]
Mapping interdependencies in complex IT landscapes
Nowadays a large part of the IT and IT services are bought and delivered by other departments. SaaS and PaaS solutions intertwined with on-premise IT have created new types of interdependencies that can be difficult to keep track, being effectively out of view of IT operations. This poses a risk to business continuity. As dependency […]
The purpose of Project Portfolio Management in Agile
Much has changed since the early 2000’s with regards to how we deliver projects. The traditional division between operations (BaU) and Change disappeared since it was not able to cope with the current advances in technology and the ever-changing customer requirements. Agile fits the new dogma “There is nothing constant but change”. Operations and change […]
Smooth sailing to GDPR compliancy with the GDPR4U app
Since being compliant for a large part boils down to knowing where privacy sensitive data is being handled and stored in an organization, we developed a smart app on the ServiceNow platform which saves a lot of time in the effort to becoming compliant. Our GDPR4U app utilizes a centralized system where you can easily […]
Save time and cut complexity of integration development with Connector4U
Imagine a service desk receives a ticket for an incident that requires the third party supplier of the particular soft- or hardware to deal with it. This means the servicedesk has to do double work: it has to manage the ticket in its own ServiceNow instance, and also has to provide the relevant information of […]
Going forward by keeping track of the present with performance analytics
In a typical scenario, an organization starts using ServiceNow to modernize IT, become more efficient and improve its services to employees and customers. To be able to do this, the performance analytics module of ServiceNow is implemented as soon as the platform is taken into operation. About 90% of organizations start with performance analysis for […]
Serving Heineken with an app crafted for ServiceNow
Managing all the supply chain machinery within these facilities is challenging. Each day, incidents happen and changes need to be implemented. More often than not, multiple ways of monitoring and logging are used to manage different parts of the supply chain. This makes it difficult to gain a reliable overview of all past and ongoing […]
Consolidating data for one of the world’s largest retailers with Kanban 4U
As the fourth-largest retailer in the world, the German retail conglomerate Schwarz Gruppe surpasses Amazon, Carrefour and Tesco. Given the size and scope of the organization, management needed visual and interactive ways of keeping track of progress. Especially since teams at subsidiaries such as Kaufland had adopted agile ways of working, in this specific case […]
Building reliable & maintainable business applications on the Now Platform
Preferably, these are questions answered before starting any development on the platform and as such these fundamental development practices are vital to achieving success. Scoped Applications enable teams to build highly reliable, scalable and maintainable business applications on the Now Platform. Scoped vs non-scoped There are two different types of development approaches available on the […]
How Swiss Re has streamlined facilities management
One global Room Booking System Swiss Re is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. With 60 offices around the world, Facilities Management experienced difficulties to keep track of all the room reservations, including the possibility of ordering catering and IT or AV support. We have replaced disparate […]