Lower the impact on first-line health care professionals with ServiceNow Virtual Agent during the COVID-19 pandemic
First-line health care professionals are overwhelmed with the amount of questions they receive about COVID-19 by phone. Generally speaking, these calls are not urgent. However, it takes first-line care workers 15 to 45 minutes on average to determine if a case is urgent – putting pressure on resources and increasing waiting times exponentially. Plus, first-line […]
The Common Service Data Model (CSDM) explained – Aligning IT to business strategy
ServiceNow has made a major change to their database involving the Common Service Data Model (CSDM). It enables you to link your IT CIs in the Configuration Management Database (CMDB) to your services, users, costs, and more based on best practices. Labeled as a ‘change for the better’, CSDM 3.0 is a framework and prescriptive […]
7 tips to put ServiceNow to use for COVID-19
COVID-19 has an impact in all areas of society. Governments across the globe have enforced stringent measures, and businesses are trying to implement all necessary precautions to ensure their employees are safe and healthy. Since these times are challenging and we would like to help our customers and other ServiceNow users in any way we […]
COVID-19 Update: Our compass? Our core values!
The world is experiencing the profound impact of COVID-19 on society and the global economy. At Plat4mation, we are challenged to navigate these rough seas. Our focus for the coming period is clear: Healthy People and Healthy Business. Our compass through these difficult times? Our core values! Fun and energetic Our company philosophy is […]
Maximizing the value of your ServiceNow PPM implementation via implementation quality measurement
Like it or not, the quality of your ServiceNow PPM implementation defines the quality of your decision-making. If you base your decisions on inaccurate data, your decisions will not yield the desired results. In project management, data quality is of utmost importance. Because the decisions you make will impact the realization of your organization’s strategy. […]
Connect and control your (interactive) narrowcasting technology via ServiceNow
Most organizations have (interactive) narrowcasting technology in their offices. But the problem is that the software is often outdated and can only be controlled via a single point solution. But that now belongs to the past! We have built a link between ServiceNow and AppSpace, a common digital signage platform, enabling you to control your […]
The hidden cost of meeting organization
Poor meeting organization is costing your business way more than you think. Next to employee satisfaction, it also affects workforce productivity, employee experience, and facility staff effectiveness. Fragmented process We all know from personal experience how difficult it can be to arrange a proper meeting. It requires orchestration of 5 things – people, space, technology, […]
Our top 5 most innovative ServiceNow hackathon ideas
Tomorrow, the biggest ServiceNow hackathon in the world will begin. It is the place where ideas and innovations become reality and we strengthen the bonds between colleagues and customers. Last month, we have been sharing a hackathon innovation idea with you via social media each week. But for those of you who missed it, here […]
Battle vulnerabilities and strong-arm security incidents
According to a survey from Ponemon Institute[i], almost half of businesses have had a security breach in the last two years while the costs of a data breach were $3.9M, involving as many as 10,000 records. With this number, keep in mind that publicized breaches are just the tip of the iceberg. But it gets […]
How to close the gap between DevOps and Change Management
Lately, I have seen a gap arise between developers and the Change Management process. A gap that is perfectly logical, considering the Change Management process is obstructing the developers. It is undermining the true essence of DevOps – shortening the time-to-market of products and improvements (Dev) and maintaining product and process governance (Ops). However, the […]
Why you shouldn’t use ServiceNow ITSM to manage your security incidents
Lately, we encounter more and more organizations who require a solution for security incident management. In most cases, organizations use multiple tooling to manage their processes. Some of these organizations, when realizing the benefits of ServiceNow ITSM, start to think: why not utilize ServiceNow ITSM to govern our security incident process as well? They wonder […]
Why providing and following training fits us like a glove
Within the world of ServiceNow, our trainers are renowned for their extensive knowledge about specific domains, like Performance Analytics, ITOM, Service Portal and ITSM. How come? Our trainers are consultants too, taking experiences from the work field straight into their training. This is highly beneficial for their knowledge and skills. And ultimately, it’s our customers […]