How redefining your strategic project portfolio can help you cope with this crisis
With sudden declines in revenue due to COVID-19, many companies need to take measures. A thorough evaluation of your project portfolio can help, to ensure continuation or acceleration of critical projects, while you put other projects on hold or cancel them. All to compensate the revenue decline. But the heightened uncertainty about the future makes […]
5 Steps to make your CSDM CRAWL phase a success
The Common Service Data Model (CSDM) is an essential part of the ServiceNow data model. It’s the foundation of all ServiceNow Workflows—from ITSM, ITOM, PPM, Application Portfolio Management, CSM, SecOps, Governance to Risk & Compliance, etc. There is a standard approach for CSDM provided by ServiceNow, consisting of the steps Crawl, Walk, Run and Fly. […]
Creating the ultimate Shopping Experience with ServiceNow
Most people think the ultimate shopping experience is created by combining a fab shop interior with an appealing product display. But they couldn’t be more wrong. Besides visual stimuli, the ultimate shopping experience stimulates all senses – from smell, touch to taste. It should also be a safe experience, and, perhaps most importantly, we don’t […]
Why IT service providers don’t have to choose between Operational Excellence and a great CX anymore
Customer expectations for businesses providing IaaS, PaaS and SaaS solutions are on the rise, pressuring IT service providers to improve their customer experience (CX). While it’s common to think that customer-facing employees are the front-runners in delivering a smooth customer experience, it’s actually the underlying operational excellence and data that play a crucial role in […]
Why it’s not about Products (but Services) in Manufacturing
Products vs. services. Maybe it’s a battle of generations? Let’s take a car as an example. Older generations typically want to own a car, maybe even two. The result? In the Netherlands alone, 8 million cars stand idle for 23 hours per day. But the younger generation have a different take on things here. Fueled by technologies […]
The Common Service Data Model (CSDM) explained – Aligning IT to business strategy
ServiceNow has made a major change to their database involving the Common Service Data Model (CSDM). It enables you to link your IT CIs in the Configuration Management Database (CMDB) to your services, users, costs, and more based on best practices. Labeled as a ‘change for the better’, CSDM 3.0 is a framework and prescriptive […]
Maximizing the value of your ServiceNow PPM implementation via implementation quality measurement
Like it or not, the quality of your ServiceNow PPM implementation defines the quality of your decision-making. If you base your decisions on inaccurate data, your decisions will not yield the desired results. In project management, data quality is of utmost importance. Because the decisions you make will impact the realization of your organization’s strategy. […]
Connect and control your (interactive) narrowcasting technology via ServiceNow
Most organizations have (interactive) narrowcasting technology in their offices. But the problem is that the software is often outdated and can only be controlled via a single point solution. But that now belongs to the past! We have built a link between ServiceNow and AppSpace, a common digital signage platform, enabling you to control your […]
The hidden cost of meeting organization
Poor meeting organization is costing your business way more than you think. Next to employee satisfaction, it also affects workforce productivity, employee experience, and facility staff effectiveness. Fragmented process We all know from personal experience how difficult it can be to arrange a proper meeting. It requires orchestration of 5 things – people, space, technology, […]
Our top 5 most innovative ServiceNow hackathon ideas
Tomorrow, the biggest ServiceNow hackathon in the world will begin. It is the place where ideas and innovations become reality and we strengthen the bonds between colleagues and customers. Last month, we have been sharing a hackathon innovation idea with you via social media each week. But for those of you who missed it, here […]
Battle vulnerabilities and strong-arm security incidents
According to a survey from Ponemon Institute[i], almost half of businesses have had a security breach in the last two years while the costs of a data breach were $3.9M, involving as many as 10,000 records. With this number, keep in mind that publicized breaches are just the tip of the iceberg. But it gets […]
How to close the gap between DevOps and Change Management
Lately, I have seen a gap arise between developers and the Change Management process. A gap that is perfectly logical, considering the Change Management process is obstructing the developers. It is undermining the true essence of DevOps – shortening the time-to-market of products and improvements (Dev) and maintaining product and process governance (Ops). However, the […]