​​Business Unit Lead​ 

Our Dutch entity is expanding rapidly to keep up with market demand. As we are continuously growing, we have launched a new business unit structure and are looking for a Business Unit Lead! So, do you bring extensive experience working in Professional Services organizations and are you ready for a more leading role? Then this is a great next step in your career.  

What will you do?

As Business Unit Lead, you are responsible for one of our Business Units in the Netherlands, consisting of multiple teams. You will be managing the operations of the entire business unit within the organization, with a focus on delivering professional services for a specific set of customers. Additionally, as one of our organizational leaders, you help in developing and implementing our company standards. In this role you are on top of what is happening and are actively involved in our core business. You lead by example, living our Core Values that make us who we are, and are not hesitant to step in where needed. Next to this,  you actively support, guide & steer sales and report to our NL leadership team. So, what can you expect in this role: 

Scheduling & Chargeability 

• Scheduling of team members 
• Scheduling of projects, opportunities and internal tasks linked to the team 
• Accountable for Utilization of Team members (billable vs non-billable) 
• Responsible for team chargeability 
• Responsible for demand and supply  

Recruiting & Onboarding 

• Recruiting (interview) / onboarding new team members  
• On- and offboarding of team members (Employer, Project or Role related) 

Delivery & Operations 

• Delivery Management at the customers of the team 
• Prevent, solve and de-escalate issues in Delivery 
• Execution and realization of tactical- and operational policies within the team 
• Provide input for strategic management and HR on frequent basis 
• Manage and guide team members  

Objectives & KPI’s 

• Define, Manage and Control Key Performance Indicators as making recommendations for continuous improvement 
• Realization of operational, financial, and personal development goals within the team 
• Governance on service quality delivered within the team that meets short and long term organizational and market goals 
• Build and maintain strong relationship with clients, ensuring they are satisfied with the service provided and are likely to continue using the services in the future 

Team & Knowledge Building 

• Overseeing multiple teams and Team Leads 
• Grow and learn (with) the Business Unit 
• Improve quality on professional behavior & deliverables 
• Team and employee Engagement & Fun (Events) 
• Knowledge Sharing  
• Drive the employee performance cycle for team members  
• Stimulate a positive working environment 

 

We ask

• You have completed a Bachelor or Master degree 
• 6+ years of experience with managing team members 
• Experience in managing workstreams or projects as pre-sales 
• Experience with implementing ServiceNow is a big plus 
• Experience with KPI’s, project finance and professional services
• Ability to develop and execute business strategies, including market analysis, risk assessment and budgeting 
• Fluent in English. Dutch is a big plus 
• Proficient with MS Excel 
• You like to make others successful and happy 
• You are hands-on and prefers to have management activities in your job description 
• You are highly analytical, emphatic and have excellent communication skills 

 

What’s in it for you

• Competitive salary 
• Bonus based on company performance 
• Pension scheme 
• Holiday allowance (25 days for a full-time contract) 
• Internet, transportation (NS Business Card) and phone allowance 
• Modern laptop 
• Hybrid Working Model 
• Ability to order home office supplies  
• A modern, flexible and multicultural workplace at an innovative and global company 
• Ambitious and kind colleagues from all over the world 
• A challenging position with lots of room to grow
   

 

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page!).  

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills. 

 

About Plat4mation

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.  

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.  
 

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers@plat4mation.com or apply directly by filling out the form below.