May 9, 2017 | Vincent Loffeld | Knowledge17 Today I went to a really useful session on Reporting. The Reporting 201: Advanced Reports and Dashboards presented by Dan Grady and Silvia Mihit. The fact that the session was completely sold out and had a waiting queue for no show fillers, said enough. Creating reports and […]
Many new features and a free download of the new release of Rooms4U! Offer your employees an easy and efficient way to reserve meeting rooms. This is a ready-to-use room reservation module. This release (version 3.0) has many new features: Enhanced UI based on Service Portal technology. Enhanced Mobile UI where also amenities, etc. can be […]
Customer Service Management App Looking for a way to easily respond to the needs of your customers? In association with the HVA, we have built an App for Android and IOS to allow your customers to easily connect with your Customer Service department. With a few touches, customers can register their comment/complaint, track status and […]
Performance Analytics is a powerful tool to generate standard and custom trend reports. With Performance Analytics you’re able to create strategic reports and KPI dashboards that typically can’t be created with the standard reports module. Often these reports are created outside ServiceNow with MS Excel. This is a time-consuming process of extracting data, importing it […]
