Customer Success Manager

Become part of our enthusiastic Managed Services team, and get to deliver high quality solutions, contribute to customers’ success and the development of our organization. So, do you love to unleash the potential of a talented team by coaching them to be at their best so they can work in a flow state of mind? And are you driven by technology, operational excellence and a true ServiceNow enthusiast? Then the role of Customer Success Manager could be the one for you!

What will you do?

• As Customer Success Manager, you lead your team to work successfully.
• You manage Support contracts and delivery of projects.
• You get to lead a medium- large sized team of consultants.
• You always find ways to improve how the team works together.
• A focus on customer satisfaction is at your core in everything that you do.
• Assist customers in their path to success by building their road maps.
• You manage and work closely with business requesters and colleagues.
• You encourage internal knowledge sharing and asset generation within a team because that is how we continue to grow.
• Come up with innovative ideas and solutions to ensure cost effectiveness.
• Lead cross functional and technical discussions and decision making.
• You monitor and meet the set KPIs.
• Supporting growth of junior colleagues by knowledge sharing and training.
• Contributing and working together with different projects and delivery teams within the same business unit ensuring customer success.
• Ensure high utilization and motivation among team members.
• Lead Service Management meetings with customers and create Service delivery reports.

We ask

• Minimum education: Bachelor (in computer science or related experience)
• Minimum experience: 7+ years in ServiceNow Technology is a must
• Proven Experience in consulting, client facing or team handling/leading
• Language skills: Fluent in English
• Required certificates: ITIL, ServiceNow CSA, ServiceNow CIS

What’s in it for you

• Competitive salary
• Provident fund
• Holiday allowance (24 days for a full-time contract+10 National Holidays)
• PF scheme
• Employee/Family Group Insurance
• Modern laptop
• Internet, transportation, and phone allowance
• A modern, flexible, and multicultural workplace at an innovative and global company
• Ambitious and kind colleagues from all over the world and a great team spirit

Our culture

Working at 4Mation Technologies India and Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page!).  

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills. 

About 4Mation Technologies India

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.  

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.  
 

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.india@plat4mation.com or apply directly by filling out the form below.