Play our online ServiceNow CSDM Game

Congrats on winning a free CSDM Game!

Please fill in your details to collect your prize. After that, we will get in touch with you asap to pick a date to play the game.


ServiceNow CSDM: the foundation of your platform

The ServiceNow Common Service Data Model (CSDM) connects your CMDB to services from both a business and technical perspective. It is the foundation for working towards a service-aware CMDB. The benefits of CSDM are many—from more accurate reporting, increased platform maturity, a single service language, staying OOTB to improved control over service costs. But, you will only unlock these benefits if you implement CSDM the right way. That’s what this workshop is all about.

What you will learn

Get yourself and your team familiarized with this new model by playing our (online) game. We will start with explaining the concept and theory in an interactive way, including examples. Next, we go through the different phases of the CSDM data model and explain what phase suits what situation. After that, we get practical and start modelling a service in small groups using Miro.


  • Duration: App. 3 hours
  • Group size: Max. 8 people (to allow for in-depth discussions and active involvement)
  • Hosted by: 1 consultant
  • Language: English (Dutch or German upon request)
  • Online medium: Miro
  • Ticket for: 1 person

NOTE: Please make sure to claim your prize before June 1st, 2024. After this date, the opportunity to redeem a free game will no longer be available.


ServiceNow CSDM - The Game

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