Technical Consultant – ITOM 

Are you passionate about the ServiceNow platform and its possibilities to realize flow in people’s work? Do you see a challenge in delivering great ServiceNow solutions for our customers, so they remain in control of their increasingly complex and changing IT environments? And do you want to make an impact in challenging and complex projects for global operating customers? Then this is your chance to join us in the role of Technical Consultant – ITOM!

What will you do?

As a Technical Consultant – ITOM you get to join our Dutch team full of enthusiastic Platform-as-a-Service (PaaS) specialists who are 100% dedicated to delivering world-class digital business capabilities for our customers. Ensuring they get the most value from the ServiceNow platform. Our broad services portfolio is exclusively built around ServiceNow, making us the one-stop-shop for all ServiceNow related advisory services, implementations, custom app developments and application maintenance & support. 

As a consultant, you get to work on high impact and challenging projects at large national and international organizations in the financial, energy, telecom and high technology industries. In this role, you will be partly working remote, at the office and at the customer premises. Depending on the project, you work on automating and integrating IT Operations Management in green field implementations. Therefore, you need to understand what is required to keep IT running and are both IT and Business mind oriented to connect both worlds. In all projects you will deliver true value to customers by automating their business processes through the design of innovative platform applications.  

We help you grow by providing you with continuous training and coaching via our 4Academy, making sure that you have the adequate skills in Platform-as-a-Service! Depending on the type of project, you will be involved in the following tasks and responsibilities:

• Analyze PaaS potential by identifying the current and future application landscape. 
• Implement (automated) Configuration Management processes and infrastructure or software automation. 
• Setup ServiceNow Discovery Services and therefore understanding the infrastructure components and their relations supporting a business service. 
• Provide transparency into a company’s infrastructure and allow these companies to continuously monitor the status of services, immediately responding to a component malfunction when needed. 
• With ServiceNow you will make event management work as it should. 
• Define and Implement auto-remediation activities to ensure infrastructure components can be restored automatically after an error event (e.g., add CPU, storage, memory, reset processes, etc.). 
• Develop and implement standard IT operation management methodologies, assets and automation tasks in the infrastructure to ensure short delivery time and higher flexibility for the business. 
• Obtain and clarify customer needs and wants around PaaS applications. 

 

We ask

• Bachelor or master’s degree in Computer science or any related field 
• 1-4 years of experience in IT infrastructure (e.g., network engineer, system engineer) 
• Strong analytical skills 
• Strong passion for automation 
• Full Professional Proficiency in English. Dutch is a plus 
• You easily connect with others, are a good listener and result driven 
• You are creative and analytical in your problem-solving 
• Technical background with experience in scripting and/or REST  
• Strong sense of integrity 

 

What’s in it for you

• Competitive salary 
• Bonus based on company performance (if 100% target achieved) 
• Pension scheme 
• Holiday allowance (25 days for a full-time contract) 
• Modern laptop 
• Internet, transportation and phone allowance 
• A modern, flexible and multicultural workplace at an innovative and global company 
• Ambitious and kind colleagues from all over the world 
• A challenging position with lots of room to grow 

  

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!).  

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills. 

 

About Plat4mation 

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance. 

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application. 

 

Interested? 

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers@plat4mation.com or apply directly by filling out the form below.