Case studies

Creating a unified platform to define ITSM structure.

Harnessing WSD to achieve 100% excellence in the employee workflow.

A transformational employee self-service portal has raised the bar and is delivering tangible value.

A complete digital transformation journey leveraging out-of-the-box capabilities.

Establishing data governance and ownership to achieve excellent IT Service and Operation Management.

Streamlining the communication flow in the vendor ecosystem in order to facilitate outsource management by adopting ITSM and SIAM strategy.

Bringing high quality CSM expertise to manage the unstructured working process of an HR-service-providing consultancy company.

Bringing back the right business focus for a global sports apparel manufacturer.

Automating manual processes to launch employee productivity and boost satisfaction rates.

Giving light to industry best practices to enhance the maturity of Vulnerability Response lifecycles.

Achieving operational visibility and workflow efficiency by integrating innovative DevOps strategies.

Boosting the company’s WSD to provide an optimized flow, elevated employee experience, and improved facility management.

Ensuring a smooth information flow between the HR department and the sub-departments, upscaling the employee satisfaction score.

An innovative ITOM AI-driven solution, bringing exceptional business value and outstanding results.

Strengthening FSM & CSM to drive customer satisfaction and lower operational cost.

Adopting a product-oriented approach to the New Product Development solution of our client, to deliver long-term benefits for their company.

Empowering our client with 100% Security Operations Excellence, by establishing clear vulnerability ownership and reducing their backlog.

Consolidating a cloud-based IT environment to improve incident management and to optimize service performance for our client.

Digitizing the end-to-end product lifecycle to improve product visibility and communication with customers.

A digital transformation of the full IT landscape for our client, who dealt with numerous setbacks in their IT Services, Processes and Data.

To enhance employee workflow experience and productivity, we drove excellent automation to their DevOps operations.

Leading a Cyber Security strategy to drive overall maturity to the end-to-end Vulnerability Response lifecycles.

Bringing digital innovation in the facility services, ensuring a modernized work environment for our client’s employees.

Accompanying our client in refining their project and portfolio management, by providing an effective and adaptable application.

Combining Customer Service Management applications to upscale customer service for our client’s Telecommunication partners.

Establishing an automated and integrated communication channel to foster an agile and responsive customer service experience. 

Empowering an organization with our Move4U application for enhanced operational efficiency and boosted employee relocation experience.

Optimizing quality assurance with automated workflows and a centralized platform.